The major phone of Aragon (900 25 26 26) He received in 2024 up to 4,531 calls, most (almost 90%) by users sought to maintain a conversation. There were 464 people who accessed the line, 343 for the first time, and the attention figure exceeded 41.9% the records of the year 2023. It is the balance they have offered from the DFA Foundation its president, Marta Valencia, the leader of the DGA, Jorge Azcón, and the Minister of Social Welfare and Family, Carmen Susin.
A little over a month ago, the service was launched 24 hours a day with the introduction of personnel in the new section of 7.00 to 15.00, a strip where the attention has grown by 37%, as those responsible have detailed. Between January and June of this year there were 1,813 communications, the majority (957) to maintain a conversation, although the elders are also interested in the benefits (46) or services of the elderly (33), other topics or communicate, in specific cases, emergency situations.
Marta Valencia has stressed that people comment “mental health problems, anxiety, depression, negative thoughts, economic vulnerability,” although “there is much talk about low pensions, difficulties for basic services or family conflicts.” However, there is “a lot of conversation, very emotional” with the elderly by the staff.
For Azcón, this service “is a fundamental service in an aging autonomous community such as Aragon.” In this year, the hourly expansion of the major phone has complemented with a line of 218,000 euros. Similarly, the team has expanded, which now has five auxiliary technicians, a coordinator and a psychologist, the latter two with an increase in day.
